Terms and conditions.

1. Agreement

By approving a quote, paying for a project or instructing us to begin work, you agree to these terms together with the written project scope, our Refund Policy and our Privacy Policy. If a written project quote conflicts with these general terms, the project-specific wording controls for that project.

2. Services and scope

We provide custom digital creative services such as research, scripts, storyboards, product videos, advertising edits, listing images, A+ Content, animation, compositing and AI-assisted visual production. The agreed deliverables, formats, duration, schedule and price are confirmed in writing before production begins. Work outside that scope requires a revised quote or written approval.

3. Client materials and responsibilities

You must provide accurate product information, claims, certifications, brand assets, packaging, references and other materials needed for the project. You confirm that you own or have permission to use everything you supply and that our permitted use of it will not infringe another person’s rights. You remain responsible for the legality and accuracy of product claims, instructions, comparisons and disclosures.

4. Fees and payment

Prices shown on the website are in US dollars unless stated otherwise. The fixed quote confirms the applicable price, payment schedule, taxes if any and approved third-party costs. Payment terms are communicated privately. We may pause work or withhold final unwatermarked files while an agreed payment is overdue.

5. Timelines and client delays

Delivery estimates begin after required payment, files and approvals are received. Estimates may change when the scope changes, feedback is delayed, essential information is missing or a third-party service is unavailable. We will communicate a material schedule change as soon as reasonably possible.

6. Review, revisions and approval

Unlimited revisions apply within the agreed deliverables and approved direction. They do not include a new concept, new product, additional format, new language, expanded runtime or another material change of scope. Your approval of a script, storyboard, module map, visual direction or final file confirms that stage may proceed. You should check all packaging, spelling, claims and technical information before final approval.

7. Platforms and third-party services

Amazon, social platforms, marketplaces and advertising services control their own eligibility, specifications, moderation and approval decisions. We do not guarantee platform approval, ranking, sales, conversion, advertising performance or uninterrupted third-party availability. Stock media, fonts, voice-over, music, AI systems and other third-party materials remain subject to their own licence terms.

8. Intellectual property

You retain ownership of the materials you supply. After full payment, you receive the agreed usage rights in the approved final custom deliverables to the extent those rights are owned and transferable by us. Our pre-existing templates, methods, project files, unused concepts, working files and production systems remain ours unless the quote expressly transfers them. Third-party elements remain governed by their applicable licences.

9. Confidentiality and portfolio use

We will use non-public project information only for production, administration and legal purposes, except where disclosure is required by law. We do not publish confidential or unreleased material. Completed work may be displayed only where the project agreement permits it, you consent, or the work has already been made public without a confidentiality restriction.

10. Cancellation and refunds

Cancellations and refund requests are handled under our Refund Policy. Because the services are custom-made, eligibility depends on whether production has begun, the work already completed and any committed third-party costs.

11. Disclaimer and liability

Creative work involves judgement and cannot guarantee a particular commercial result. To the maximum extent permitted by law, we are not responsible for indirect or consequential loss, lost profits or decisions made by a marketplace or other third party. Any direct liability relating to a project is limited to the amount paid for the affected project. Nothing in these terms excludes a right or remedy that cannot legally be excluded.

12. Changes and severability

We may update these terms for future projects by publishing a new effective date. Changes do not alter an already accepted project scope unless agreed in writing. If one provision is found unenforceable, the remaining provisions continue to apply.

13. Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any concern in good faith through direct communication. If that does not resolve the matter, a dispute may be brought before a court or authority with lawful jurisdiction. Mandatory consumer rights remain unaffected.

14. Contact

Questions about these terms can be sent to thisistechnophile@gmail.com or through WhatsApp at +91 80927 21640.